By default each customer automatically receives our standard support package. This is an email-only ticketing service. For customers who require more than the standard support, we are pleased to offer the following premium support packages.

Gold Package

The Gold package extends the standard support levels to a higher, more responsive level at a reasonable price. Gold offers the following advantages:

  • Phone support
  • Faster defined response times on tickets
  • Operational focus for fixing problems and answering questions fast.
  • Price AUD$2500 per month (ex GST for Australian customers).

Dedicated Account Manager

The top tier of our premium support offerings, an Account Manager is your go-to person. Your account manager will provide you with their mobile phone number and will be the single point of contact for all your questions, issues and support you require to obtain maximum benefit from PoolCar.

Pricing is $5000 per month (ex GST for Australian customers) – please contact sales for more information.